Customer Care
PAYMENTS
Heidi Abra accepts Visa, MasterCard, American Express and PayPal through our secure shopping cart. We use a secure gateway to operate our sales.
SHIPPING POLICY
WHEN WILL MY ORDER SHIP?
Items will ship from Los Angeles, CA. If items are in stock, your order will most likely ship within 3 business days. However, please allow Heidi Abra 3-5 business days to process your order and drop it in the post. Please note that some handmade, custom or pre-order items may take longer to ship. This will be stated in the items description if applicable. If you need your order quickly, please email us for a quote for expedited domestic or international shipping: inquiries@heidiabra.com
PRE-ORDER ITEMS
For pre-order items, you will be charged when you place your order. We do our best to provide accurate ship dates and usually ship within the given time frame. However we cannot guarantee ship dates on pre-order items. If your order is not ready to ship by the date listed on the product page, we will notify you via email with the new date of shipment.
DOMESTIC SHIPPING (WITHIN THE U.S.A.)
Heidi Abra ships via USPS priority shipping for all orders in the United States. We are pleased to offer you free shipping on all orders of $250.00 US Dollars or more. Please allow 1-3 business days for Heidi Abra to ship your order and 3-10 business days to receive your order. A tracking number will be provided once your order ships. Once placed, orders cannot be cancelled.
All domestic orders shipped via USPS Priority Mail include $100 of insurance. If you would like to purchase additional insurance to cover the full value of your item, please contact us before placing your order.
Once your order has shipped, responsibility for delivery lies with the carrier. Heidi Abra is not responsible for delays, loss, or damage in transit. Please contact the shipping carrier directly with your tracking number for updates or claims.
INTERNATIONAL SHIPPING
We are pleased to offer international orders free shipping on orders of $350.00 US dollars or more. For all other orders we ship flat rate USPS International Priority Shipping $50.00 USD. Delivery between 10-15 business days (shipping may take longer to some countries). Please allow 3-5 business days for Heidi Abra to ship your order.
CUSTOMS/IMPORT TAXES FOR INTERNATIONAL ORDERS
All international customers are responsible for the customs rates within their own country. For further information, please contact your local customs office. Heidi Abra will declare FULL value on international shipments and must include an invoice for customs should they require it. Unfortunately Heidi Abra cannot put a lower value on the parcel.
RETURNS & EXCHANGES
Please be sure to read descriptions and ask any questions before making your purchase. If you are not completely happy with your item or you would like a different size or color, you may exchange it for store credit. Due to the unique nature of our collections, there are no refunds. Store credit is good for 1 year from the date issued. The cost of shipping your package (if qualified for free shipping) will be deducted from your store credit.
ALL EXCHANGES MUST MEET THE FOLLOWING REQUIREMENTS:
1. Mailed back within 5 business days of receiving your order.
2. Must be unused, undamaged, and with all tags and accessories.
3. The item is not on sale, discounted or part of a special order.
4. The item is not a custom, vintage, jewelry, a gemstone belt buckle, or one of a kind.
Please contact us by email for an authorization number before returning. Note the RA number on the outside of the package. Items must be shipped within five (5) business days of receiving the RA number. Any items shipped without prior authorization or past the 5 days will not be accepted. Please ship items prepaid + insured to:
HEIDI ABRA
11365 SUNSHINE TERRACE
STUDIO CITY, CALIFORNIA 91604
Heidi Abra is NOT responsible for any shipping charges, which occur from an exchanged item. Keep your tracking number to ensure the package is returned to us.
REPAIRS
Repairs to damaged goods are assessed by case and may incur a fee if repair is possible. HEIDI ABRA Jewelry & Gemstone Belt Buckles are offered free repairs for 3 months from date of receipt.